Welcome to LUNAMANJA SDN BHD 202501030355 (1631767-K). These Terms & Conditions set out the terms that apply when you browse our website, interact with our services, or purchase products from us.
By accessing our website or placing an order, you acknowledge that you have read and agreed to these Terms.
1. 🌐 General Terms
These Terms apply to purchases and transactions made through our website, social media channels, or physical store, where applicable.
We may update or revise these Terms from time to time to reflect changes to our business, products, services, or applicable requirements.
Any updated version will be published on our website. Customers are encouraged to review this page periodically.
2. ♻️ Second-Hand & Refurbished Products
We specialize in second-hand, pre-owned, and refurbished products.
Because these products may have had previous owners or usage, they may show reasonable signs of use, including:
- Minor scratches or marks
- Cosmetic wear
- Slight discoloration
- Packaging imperfections
- Other signs consistent with previous use
We make reasonable efforts to inspect, test, and describe each product as accurately as possible before listing it for sale.
Any known defects, limitations, missing accessories, or significant cosmetic issues will be disclosed where applicable.
Unless otherwise stated, the condition and specifications of each product should be assessed based on its individual product listing.
3. 💰 Pricing & Payment
All prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.
Available payment methods may include:
- Online bank transfer
- Credit or debit cards
- E-wallets
- Cash on delivery (COD), where available
- Other payment methods displayed during checkout
Payment must be successfully received before an order is processed and prepared for shipment, unless COD has been specifically confirmed.
We reserve the right to correct pricing or product information errors and may cancel affected orders where necessary.
4. 🚚 Shipping & Delivery
We provide delivery services within Malaysia through selected courier providers.
Where available, same-day delivery within the Klang Valley may also be offered subject to location, product availability, order time, and delivery capacity.
Shipping charges and estimated delivery periods are provided in our Shipping Policy.
Delivery times are estimates and may be affected by courier operations, weather, public holidays, peak periods, or circumstances beyond our reasonable control.
5. 🔄 Returns & Exchanges
Due to the nature of second-hand and refurbished products, returns and exchanges are limited.
A return or exchange may be considered where:
- The product is defective upon arrival
- The product received is materially different from its description
- The wrong product was sent
- Another issue covered by our return policy has occurred
Any issue should be reported within 3 calendar days of receiving the product.
Customers may be required to provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
- Other information reasonably requested by our team
Products should be returned in the condition in which they were received, together with relevant accessories where applicable.
Please refer to our Return, Refund & Exchange Policy for the complete requirements.
6. 🛡️ Warranty & Product Testing
Second-hand and refurbished products are generally sold as-is, unless a specific warranty or testing period is stated in the individual product listing.
Where a limited testing warranty is provided, the applicable warranty period and coverage will be stated clearly.
Unless otherwise specified, warranty coverage does not include issues caused by:
- Accidental damage
- Improper use
- Water or liquid damage
- Unauthorized repair or modification
- Power surges
- Physical damage
- Software-related problems
- Normal wear and tear
Customers are encouraged to review the product description and warranty information before making a purchase.
7. 💻 Data & Device Responsibility
For electronic products such as laptops, desktops, tablets, or other storage devices, customers are responsible for backing up their personal information.
LUNAMANJA SDN BHD shall not be responsible for the loss, corruption, or recovery of personal data resulting from the use, repair, testing, or servicing of a purchased device.
Customers should remove personal accounts, passwords, and sensitive information before returning a product where applicable.
8. ⚠️ Limitation of Liability
To the extent permitted by applicable law, LUNAMANJA SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.
We are also not responsible for issues resulting from:
- Product misuse
- User error
- Incompatible third-party hardware or software
- Unauthorized modifications
- Failure to follow product instructions
Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under Malaysian law.
9. 🔐 Privacy
We respect your privacy and take reasonable measures to protect your personal information.
Information collected through our website or during transactions may be used for order processing, delivery, customer support, payment verification, and other legitimate business purposes.
Please refer to our Privacy Policy for more information about how your personal data is collected and handled.
10. ⚖️ Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from your use of our website, services, or purchase of products shall be subject to the jurisdiction of the courts of Malaysia, subject to applicable law.
11. 🔄 Changes to These Terms
We reserve the right to amend or update these Terms when necessary.
Any revised Terms will be published on this page. Your continued use of our website or services after the changes have been posted constitutes your acceptance of the updated Terms.
📞 Contact Us
For questions regarding our Terms & Conditions, products, warranty, or customer support, please contact us:
LUNAMANJA SDN BHD
Company Registration No.: 202501030355 (1631767-K)
📧 Email: lunamanja1@outlook.com
📞 Phone: 011-5790 9727