We aim to ensure every customer is satisfied with their purchase. Please review our exchange policy below for second-hand and refurbished items.
Eligibility for Exchange
We accept exchanges only under the following conditions:
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The product is defective, not functioning as described, or has a major fault not stated in the listing.
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The exchange request is made within 3 days of receiving the item.
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The item must be returned in its original condition, including all accessories and packaging.
Non-Exchangeable Items
We do not accept exchanges in the following cases:
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Change of mind after purchase
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Minor cosmetic wear (scratches, scuffs) typical of second-hand goods
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Damage caused by misuse, accident, or improper setup
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Items stated as “as-is” or “no warranty” in the product description
Exchange Process
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Contact us via WhatsApp or email within 3 days of receiving the item.
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Provide your order number, description of the issue, and clear photos or videos showing the problem.
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If eligible, we will arrange for return shipping (paid by customer unless stated otherwise).
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Once the item is inspected and confirmed, we will provide a replacement unit or allow you to exchange for another item of equal or similar value.
Note: If no replacement is available, store credit may be issued.
Important Notes
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Exchanges are subject to stock availability.
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We reserve the right to reject exchange requests that do not meet our policy.
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All second-hand products are tested before shipping. Please read product descriptions carefully before purchase.
Contact Us for Exchanges
For exchange requests or inquiries:
Email: lunamanja1@outlook.com
Phone/WhatsApp: 011-5790 9727