LUNAMANJA SDN BHD 202501030355 (1631767-K) values your privacy and is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us online or offline.
1. What Information We Collect
We may collect the following types of personal data:
-
Full Name
-
Email Address
-
Phone Number
-
Shipping/Billing Address
-
Payment Details (only transaction confirmation, not full card/bank info)
-
Purchase History
-
Communication Records (e.g. WhatsApp, email)
2. How We Use Your Information
We use your personal information for the following purposes:
-
To process and deliver your orders
-
To contact you regarding your purchase or delivery
-
To manage exchanges, returns, or refunds
-
To send you updates about promotions (with your consent)
-
To improve our services and customer support
3. Data Protection & Storage
We store your data securely and take reasonable steps to protect it from unauthorized access, misuse, or disclosure. Your personal data is only accessible by authorized personnel and is retained only as long as necessary.
4. Disclosure to Third Parties
We do not sell, rent, or trade your personal data to third parties. However, your data may be shared with:
-
Courier partners (for shipping and tracking)
-
Payment gateways (for secure transactions)
-
Government agencies (only when legally required)
5. Your Rights
Under the PDPA, you have the right to:
-
Access and review the personal data we hold about you
-
Request correction of inaccurate or outdated information
-
Withdraw consent for marketing communications at any time
To exercise these rights, contact us at the details below.
6. Cookies and Website Tracking (if applicable)
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device to help remember your preferences and shopping activity. You can disable cookies in your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: lunamanja1@outlook.com
Phone/WhatsApp: 011-5790 9727