Terms & Conditions

Welcome to LUNAMANJA SDN BHD 202501030355 (1631767-­K). These Terms and Conditions govern your use of our website, services, and the purchase of products from our store. By accessing or using our services, you agree to be bound by the following terms.

1. General

  • These Terms apply to all transactions made via our website, social media, or in-store.

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • It is your responsibility to check this page regularly for changes.

2. Product Information

  • We specialize in second-hand and refurbished products. Items may show signs of previous use such as cosmetic wear or minor imperfections.

  • All products are tested and described to the best of our ability. Functional condition is guaranteed unless otherwise stated.

3. Pricing & Payment

  • All prices are listed in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless stated otherwise.

  • Payment methods may include online transfer, credit/debit card, cash on delivery (COD), or e-wallet (as supported).

  • Full payment is required before processing and shipment.

4. Shipping and Delivery

  • We offer delivery across Malaysia via standard courier services or same-day delivery (within Klang Valley).

  • Shipping fees and estimated delivery times are outlined in our Shipping Policy.

  • We are not responsible for delays caused by courier service providers.

5. Returns and Exchanges

  • Returns or exchanges are accepted only if the item is defective or not as described, and must be reported within 3 calendar days of receiving the product.

  • Customers must provide photos/videos and return the product in original condition.

  • More details are available in our Return & Exchange Policies.

6. Warranty

  • All second-hand products are sold as-is, unless otherwise stated.

  • Some items may include limited testing warranty (e.g., 3-day warranty from the date of receipt).

  • Warranty does not cover damage due to misuse, water damage, software issues, or power surge.

7. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses resulting from product misuse or user error

  • Compatibility issues with third-party devices or software

  • Data loss (for laptops, desktops, tablets)

8. Privacy

We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect and handle your personal information.

9. Governing Law

These Terms and any disputes arising from your use of our site or purchase of our products shall be governed by the laws of Malaysia.
Any legal matters shall be handled under the exclusive jurisdiction of Malaysian courts.

10. Contact Us

For questions about these Terms, product inquiries, or support:

Email: lunamanja1@outlook.com
WhatsApp/Phone: 011-5790 9727